Shipping & Delivery Policy for CelestialH2O Products, Including Vital Flow

At CelestialH2O, we prioritize timely delivery and transparent communication regarding your orders. This shipping and delivery policy applies to all present and future products offered by CelestialH2O, including Vital Flow. Please note that while this policy provides a general framework, specific shipping terms for future products may differ and will be outlined at the time of purchase.

1. Shipping Information

1.1 Order Processing

  • All orders are processed within 3-7 business days. You will receive an email confirmation along with tracking details once your order has been dispatched.

1.2 Shipping Methods

  • We provide a variety of shipping methods tailored to meet your preferences. During the checkout process, you may have the option to select your preferred courier service (If within India). However, in some cases, we may not provide specific courier options. In such instances, we will choose the best available courier to ensure timely and efficient delivery of your order.

1.3 Delivery Times

Delivery times may vary depending on the selected shipping method and destination. Generally, customers can expect the following:

  • Domestic Orders: 5-10 business days
  • International Orders: 7-21 business days

1.4 Shipping Charges

  • Shipping costs are calculated based on the customer’s location and the selected shipping method at the time of checkout. Orders meeting specific criteria may qualify for free shipping, which will be indicated during the checkout process.

1.5 Order Tracking

  • Upon dispatch, you will receive a tracking number via email, allowing you to monitor the status of your shipment until delivery is confirmed.

1.6 Shipping Issues

  • For inquiries or concerns regarding shipping, please contact our customer service team. We are committed to resolving any issues promptly and professionally.

2. Limitations of Liability

  • CelestialH2O shall not be liable for any delays or failures in delivery caused by circumstances beyond our control, including but not limited to natural disasters, strikes, or other force majeure events.
  • Once an order is shipped, CelestialH2O is not responsible for any loss, theft, or damage that may occur during transit. We recommend that customers file claims with the courier service for such issues.

3. Rights Reserved

  • CelestialH2O reserves the right to modify this shipping and delivery policy at any time. Any changes will be effective immediately upon posting on our website.

Customer Service Email: hello@vitalflow.in
Customer Care Number: +91 7710401080

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